Business Loan Servicing Representative

6 days ago


San Antonio, Texas, United States Randolph-Brooks Federal Credit Union (RBFCU) Full time
Job Title: Business Loan Servicing Representative

At Randolph-Brooks Federal Credit Union (RBFCU), we are seeking a highly skilled Business Loan Servicing Representative to join our team. As a key member of our Business Lending department, you will play a critical role in ensuring the smooth operation of our commercial loan servicing processes.

Key Responsibilities:
  • Assist the Business Loan Servicing Manager with various duties related to queue, commercial real estate, SBA, and participation loans.
  • Provide exceptional member service in a fast-paced work-group environment.
  • Answer calls and emails related to payments, reversals, corrections, and payoffs.
  • Work with members to obtain current hazard and flood insurance, update ticklers, and core system.
  • Prepare and process payoff letter requests in collaboration with Title Co., Loan Officer, and member.
  • Support the Business Loan Servicing Manager in pulling and reviewing daily reports.
  • Collaborate with Loan Officer and member on setting up and changing ACH for loan payments.
  • Assist with follow-up and tracking of new loan exceptions by contacting title companies, insurance companies, etc. for updates and corrections.
  • Process SBA loan payments with our third-party vendor (MBL).
  • Update core system, update ticklers in Sageworks, work with Minitor, and flood policies and renewals.
Requirements:
  • High School Diploma or GED
  • Minimum one year previous Business Lending experience
  • Ability to use phone and automated loan system effectively
  • Strong interpersonal and communication skills
  • Ability to assist with a heavy workload in a fast-paced environment
  • Strong proficiency with Excel, Outlook, and Word
  • Must be able to work on Saturdays as needed

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment where everyone has the opportunity to thrive.



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