Customer Service Representative

3 weeks ago


San Antonio, Texas, United States 3M Health Care Business Group Full time
Job Description:

We are seeking a highly skilled and customer-focused Customer Tech Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our clients.

The Impact You'll Make in this Role
  • You will become a subject matter expert on Negative Pressure Wound Therapy devices, providing in-depth knowledge and support to customers.
  • You will provide direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed.
  • You will perform daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory.
  • You will collaborate with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met.
  • You will provide effective communication to internal and external customers through the use of email, phone, and text messaging system.
Your Skills and Expertise
  • You must have a high school diploma or equivalent and at least five years of experience in customer service.
  • You must have one year of experience with order entry and industry standard call center systems, such as Nice InContact.
  • Additional qualifications include proficient use of Microsoft Office products, willingness to travel for business training and corporate functions, strong desire to provide top-level customer support, demonstrated problem-solving skills, and ability to communicate effectively both verbally and in writing.
Work Environment

This is a hybrid role, with a mix of remote and on-site work. You will be based in San Antonio, TX, and may be required to travel up to 5% domestically.

Solventum is an equal opportunity employer and is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.



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