Customer Service Representative
7 hours ago
Join FB BanCorp as a Customer Care Representative and be part of a team that delivers exceptional customer service to our valued clients. As a key member of our customer care team, you will be responsible for providing timely and accurate information to customers, resolving their inquiries and complaints, and ensuring a positive experience for every interaction.
Key Responsibilities:- Provide exceptional customer service via phone, email, or chat, answering questions and resolving customer complaints and inquiries.
- Create a warm and welcoming impression on the phone by demonstrating genuine interest in the customer and in helping them meet their financial needs.
- Perform daily responsibilities to include cross-selling additional bank products, opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions, and performing basic account maintenance.
- Responsible for performing outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries.
- Complete daily tasks as requested by other internal departments regarding customer follow-ups as needed.
- Proactively aware of FB BanCorp's key performance indicators and assists with meeting credit and loan growth sales goals.
- Ensure procedures are followed in accordance with Bank processes and Federal regulations.
- Maintain a working knowledge of the complete line of products and services offered; takes responsibility to keep current with new product updates and requests assistance for further development, if needed.
- Pursue personal development to achieve job proficiency and meets performance goals set within Customer Care Team.
- Responsible for being familiar with the entire loan process for consumer/business vehicle loans and credit cards.
- Report any signs of application fraud and identity theft. Responsible for gathering required customer information, submitting application, and notifying underwriting of any risk that the bank may encounter.
- Possess basic knowledge of title requirements by state. Able to review loan account, depict what information is required to complete title work, and educate customer of title perfection process.
- Exceptional customer service skills.
- Proficient computer skills.
- Verbal and written communication skills.
- Adaptable.
- High-level problem solver.
- Relationship builder.
- Professional.
- Confident.
- Team player.
- Ability to multitask.
- Positive and friendly.
- High school diploma or general education degree (GED) required with some college work preferred.
- Two (2) years customer service or call center experience.
- Six (6) months or more banking experience or three months experience with FB BanCorp.
FB BanCorp is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. FB BanCorp strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law.
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