Salesforce Administrator

5 days ago


College Park, Maryland, United States University of Maryland Full time
Job Summary

The University of Maryland, College Park, is seeking a highly skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will play a crucial role in managing and optimizing our Salesforce Constituent Relationship Management (CRM) platform.

Key Responsibilities
  • Configure and maintain the Salesforce CRM system to meet the evolving needs of our organization.
  • Provide exceptional customer service and support to our users, ensuring seamless integration across the organization.
  • Develop and implement best practices for Salesforce administration, ensuring efficiency and maximizing the benefits of the system.
  • Collaborate with stakeholders to understand their unique needs and configure the platform to meet their requirements.
  • Work closely with a team of Salesforce technical support staff to develop and configure Salesforce deployments.
Requirements
  • Bachelor's degree from an accredited college or university.
  • One year of professional information technology system administration experience.
  • Hands-on experience with Salesforce Sales, Service, and Marketing Cloud products.
  • Working knowledge of Salesforce.com's best practices and functionality.
  • Skill in oral and written communication, as well as the use of Google Workspace products.
  • Ability to interpret and apply policies, procedures, regulations, and laws.
  • Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.
Preferred Qualifications
  • One year of Salesforce administration experience.
  • Salesforce Administrator certification within twelve months after the start date.
Benefits

The University of Maryland, College Park, offers a comprehensive benefits package, including medical, dental, and vision coverage, flexible work opportunities, UMCP Tuition Remission, and a generous paid time off package.



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