Applications Operations Specialist

2 weeks ago

Arlington, Virginia, United States Empower AI Full time

About the Role

Empower AI is seeking a highly skilled Applications Operations Specialist to join our team. As a key member of our team, you will provide support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.

Key Responsibilities

  • Ensure the availability, performance, and security of all applications within the JSP application portfolio.
  • Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
  • Support and maintain applications in both resource test and production environments.
  • Provide for deploying and configuring applications within the test and production environments.
  • Ensure the availability, performance, security, and operations of all business systems/applications.
  • Use Remedy to identify, track, and respond to RFC, Work Orders, and Incidents.
  • Provide Tier 2 and 3 support to include system administration, application configuration, user account management, and application support to the customers.
  • Provide database administration and support.
  • Maintain application A&A documentation and Authority to Operate (ATO).
  • Assist customers in maintaining security compliance and performing duties required during the Risk Management Framework (RMF) accreditation process.
  • Create, update, modify, and maintain application and configuration documentation required for A&A, ATO, and Interim ATO.
  • Provide system performance metrics to measure the availability, performance, and security of all business systems and applications.
  • Perform problem management to identify potential issues and/or identify efficiencies to be gained within applications.
  • Support and maintain mission essential applications designated as business systems for COOP.
  • Plan COOP readiness status for both source and target systems at all times.
  • Provide application support for all COOP activities.
  • Provide configuration and release management of applications.
  • Provide application rationalization.

Requirements

  • Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
  • Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
  • Computing Environment (CE) Certification: Recent and relevant technical certification.
  • Top Secret security clearance.
  • Possess proven technical ability in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
  • Five years of progressively more responsible experience in computer system engineering; hardware and software analysis, system integration, and system maintenance.
  • Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required.
  • Minimum three years of experience in the following computer related areas: Networks, Servers, and systems management; Public Key Infrastructure, IT customer support; computer server and workstation installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management; Information System Testing.
  • Knowledge of a range of current information technologies, computing platforms, and network systems, such as: cloud computing, blade server, unified communications, collaboration tools, cryptographic systems, social networks tools, enterprise services bus.
  • 3 years' experience securing Operating Systems to comply with DISA STIGs; network experience configuring and maintaining desktop firewalls.
  • Experience configuring security policies to protect system applications.

Preferred Qualifications

  • ITILv4 certification

Physical Requirements

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Travel by land or air transportation 25% or less

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