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Store Operations Manager

2 months ago

Hamilton, Ohio, United States TP Ohio One LLC Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our store operations and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day activities of our restaurant, ensuring exceptional customer service, and maintaining a positive work environment.

Key Responsibilities
  • Leadership and Management
    • Direct and manage the work of other store employees to achieve business objectives.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Customer Service
    • Ensure that every guest receives exceptional service and has a positive dining experience.
    • Monitor and address any customer complaints or concerns in a timely and professional manner.
  • Operations and Logistics
    • Oversee the management of inventory, supplies, and equipment to ensure efficient operations.
    • Implement and maintain high standards of cleanliness and sanitation in the restaurant.
  • Human Resources
    • Recruit, train, and develop a high-performing team of employees.
    • Manage employee performance, conduct performance evaluations, and provide coaching and feedback.
  • Financial Management
    • Manage store finances, including budgeting, forecasting, and financial reporting.
    • Monitor and control costs to ensure profitability and meet business objectives.
  • Compliance and Risk Management
    • Ensure compliance with all relevant laws, regulations, and company policies.
    • Identify and mitigate risks to the business, including those related to customer safety and employee well-being.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Hospitality, or a related field.
    • Minimum 3-5 years of experience in a leadership role in the restaurant industry.
  • Skills and Qualifications
    • Proven track record of success in leading high-performing teams and driving business growth.
    • Excellent communication, leadership, and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing circumstances.
    • Strong analytical and financial management skills.
    • Ability to maintain confidentiality and handle sensitive information.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the General Manager is regularly required to stand for up to 10 hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The manager is frequently required to reach with hands and arms. The General Manager is occasionally required to sit. The General Manager must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the General Manager is regularly exposed to fumes or airborne particles from the kitchen. The General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.