IT Support Operations Manager

9 hours ago


Beachwood, Ohio, United States MSP Hire, Inc. Full time
About the Role

MSP Hire, Inc. is seeking an experienced IT Help Desk Lead to join our team. As a leading IT Managed Service Provider, we partner with small and mid-sized businesses in Cleveland, Ohio, and beyond.

This role focuses on optimizing processes, improving response times, and driving operational efficiency across our service operations. The ideal candidate will have a proven track record of delivering exceptional client experiences and leading high-performing teams.

Responsibilities
  • Develop and implement process improvements to enhance service delivery and reduce response times.
  • Lead and manage a team of IT Help Desk technicians, providing guidance and support as needed.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Monitor and report on key performance indicators (KPIs) to ensure service delivery compliance with SLA requirements.
Requirements
  • 3+ years of experience in a leadership role, preferably in an IT service management environment.
  • Proven track record of delivering exceptional client experiences and leading high-performing teams.
  • Experience with IT service management software and tools.
  • Strong communication and interpersonal skills.
What We Offer
  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
How to Apply

Apply today to join our team and take your career to the next level.



  • Beachwood, Ohio, United States Community Family Support Services Full time

    Job SummaryCommunity Family Support Services is seeking a skilled Mental Health Support Professional to join our team. As a Behavioral Health Specialist, you will provide community psychiatric support treatment services to residents, focusing on treatment and support issues such as managing basic needs, developing daily living skills, and assisting in...


  • Beachwood, Ohio, United States International Staff Consulting Full time

    Job SummaryAs a key member of the International Staff Consulting team, the Accounting Manager will play a crucial role in managing the day-to-day accounting operations, ensuring accuracy and compliance with accounting standards, and providing strategic financial guidance to support the company's growth objectives.Key ResponsibilitiesFinancial Close Process...


  • Beachwood, Ohio, United States Crescent City Recruitment Group Full time

    Job SummaryThe Accounting Manager will oversee the day-to-day accounting operations, ensuring accuracy and compliance with accounting standards. This role involves managing financial reporting, internal controls, and collaborating with other departments to ensure financial integrity and operational efficiency.Key ResponsibilitiesManage the monthly,...


  • Beachwood, Ohio, United States Subway Full time

    At Subway, our Food Service Assistant Manager plays a pivotal role in ensuring the success of our convenience store operations. Reporting to the Store Manager, this individual is responsible for managing day-to-day activities to maximize profitability, maintain a safe and clean environment, and deliver exceptional customer experiences. Key...


  • Beachwood, Ohio, United States City Barbeque Full time

    Restaurant Operations ManagerCity Barbeque is seeking a Restaurant Operations Manager to lead our team to achieve personal and company growth in sales, profits, operations & quality standards, and people practices.Key Responsibilities:Leads the operational planning and execution to grow guest counts and sales.Develops and executes the local store marketing...


  • Beachwood, Ohio, United States Horvath Home Services Full time

    Job Title: Warehouse Operations ManagerJob SummaryWe are seeking a highly organized and detail-oriented Warehouse Operations Manager to join our team at Horvath Home Services. As a key member of our operations team, you will be responsible for managing inventory, coordinating parts delivery, and maintaining a safe and efficient warehouse...


  • Beachwood, Ohio, United States Troon Golf Full time

    The Food and Beverage Manager OpportunityBeechmont Country Club is seeking a dynamic and experienced Food and Beverage Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our Front of House F&B Department, ensuring exceptional guest service and delivering a 5-star dining...


  • Beachwood, Ohio, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Field Operations ManagerJob Summary:We are seeking a highly skilled Field Operations Manager to oversee the performance of safety, efficiency, and quality of our field service business. As a key member of our team, you will be responsible for ensuring the safe execution of projects, managing crew performance, and maintaining high-quality customer...


  • Beachwood, Ohio, United States 1156 - Dave's Hot Chicken - Harvard Park Full time

    Job SummaryThe General Manager will oversee the daily operations of Dave's Hot Chicken, ensuring seamless execution of business plans and strategies. This role requires a strong leader who can motivate and direct the team to achieve exceptional results.Key ResponsibilitiesLead the coordination and planning of everyday business operationsDevelop and implement...


  • Beachwood, Ohio, United States Horvath Home Services Full time

    Job Title: Warehouse Operations ManagerJob Summary: We are seeking a detail-oriented Warehouse Operations Manager to join our team at Horvath Home Services. As a key member of our logistics team, you will be responsible for managing inventory, organizing the warehouse, and ensuring timely delivery of parts to our technicians.Responsibilities:Manage inventory...


  • Beachwood, Ohio, United States Choolaah Indian BBQ Full time

    Shift Manager Opportunity at Choolaah Indian BBQWe are seeking a highly motivated and experienced Shift Manager to join our team at Choolaah Indian BBQ. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest experiences, and leading a high-performing team.Key Responsibilities:Lead and...


  • Beachwood, Ohio, United States Troon Golf Full time

    Food and Beverage Manager OpportunityBeechmont Country Club is seeking a dynamic and experienced Food and Beverage Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our Front of House F&B Department, ensuring exceptional guest service, and driving revenue growth.Key...


  • Beachwood, Ohio, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Field Resource ForemanAt Tremco Construction Products Group, Inc., we are seeking a highly skilled and experienced Field Resource Foreman to join our team. This is a critical role that requires strong leadership and management skills, as well as a deep understanding of safety protocols and efficient project execution.Key Responsibilities:Conduct...


  • Beachwood, Ohio, United States Healthcare Support Full time

    Job DescriptionWe are seeking a skilled CT Technologist to join our team for a 13-week contract in Beachwood, Ohio.Key Responsibilities:Operate CT scanners to produce high-quality images for diagnostic purposes.Ensure patient safety and comfort during imaging procedures.Collaborate with radiologists and other healthcare professionals to achieve accurate...


  • Beachwood, Ohio, United States Horvath Home Services Full time

    Job Title: Warehouse Assistant ManagerJob Summary: We are seeking a detail-oriented Warehouse Assistant Manager to join our team at Horvath Home Services. As a key member of our logistics team, you will be responsible for managing inventory, organizing the warehouse, and assisting technicians on-site.Responsibilities:Manage inventory and maintain accurate...


  • Beachwood, Ohio, United States Gryphon Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as an Accounting Operations Coordinator. This role will provide administrative support to our investment firm, ensuring seamless day-to-day operations and contributing to the growth and success of our organization.Key Responsibilities:1. Executive Supporta)...


  • Beachwood, Ohio, United States Advanced Behavioral Therapy Full time

    Job Summary:The Chief Operating Officer will oversee the daily operations of our ABA company, ensuring efficient and effective service delivery, operational excellence, and strategic growth.Key Responsibilities:Operational Leadership: Oversee and manage the day-to-day operations of the company, including administration, and support functions.Strategic...


  • Beachwood, Ohio, United States WORLD SYNERGY ENTERPRISES INC Full time

    Job DescriptionWorld Synergy Enterprises Inc. is seeking a skilled Helpdesk Support Specialist to join our Technology Team. As a Helpdesk Support Specialist, you will be responsible for providing end-users with a predictable and caring connection point for support requests.Responsibilities:Provide end-users with a predictable and caring connection point for...


  • Beachwood, Ohio, United States Research Group Inc Full time

    Administrative Support SpecialistAbout UsAt Research Group Inc, we are a dynamic and forward-thinking organization dedicated to providing exceptional services to our clients. Our team is comprised of talented professionals who are passionate about delivering high-quality results and making a positive impact.Job OverviewWe are seeking an experienced...

  • Case Manager

    4 weeks ago


    Beachwood, Ohio, United States Signature Health Full time

    Job SummaryAt Signature Health, we are dedicated to providing integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We are seeking a highly motivated and compassionate Case Manager to join our team.Key ResponsibilitiesDevelop and execute client treatment plans in collaboration with the treatment...