Helpdesk Support Specialist

4 weeks ago


Beachwood, Ohio, United States WORLD SYNERGY ENTERPRISES INC Full time
Job Description

World Synergy Enterprises Inc. is seeking a skilled Helpdesk Support Specialist to join our Technology Team. As a Helpdesk Support Specialist, you will be responsible for providing end-users with a predictable and caring connection point for support requests.

Responsibilities:

  • Provide end-users with a predictable and caring connection point for support requests
  • Understand, qualify, and document incoming support requests
  • Manage expectations of end-users by clearly communicating next steps throughout troubleshooting
  • Provide Tier 1 support to end-users for daily, reactive support requests
  • Troubleshoot server issues, including Microsoft Windows Server, DNS, SQL, Active Directory, and IIS
  • Troubleshoot basic networking issues, including firewalls, switches, and printers
  • Clearly document support activity and escalate as needed to next Tier support
  • Communicate status of escalated requests to next Tier support
  • Maintain internal Knowledge Bases to efficiently resolve recurring requests
  • Continually seek ways to improve processes to give users world-class support

Requirements:

  • Loves to talk to people and help folks in need
  • Excited to grow your career
  • O365
  • Troubleshooting Malware Removal
  • Understand how to qualify a problem
  • Basic Business Application installs
  • PC speed improvements
  • Server applications
  • Networking equipment
  • VMWare or equivalent
  • Firewall experience a plus

World Synergy Enterprises Inc. is a leading strategic integrated services firm in Cleveland, Ohio. We have shaped integrated online marketing, application, and technology strategies to increase our clients' sales and improve their ROI.

Our Technology group provides total network managed services, application development, Security Audits, and computing infrastructure architecture expertise. From secure, reliable networks to setting a technology strategy for our clients. We were recently named to one of the top 500 Managed Service Providers in the World as well as NorthCoast 99 top workplaces in NEO.

Our Marketing group provides a full suite of traditional and digital marketing & advertising services including web development, SEO, SEM, design, analytics, email marketing, and social media management to boost our clients' online visibility and revenue.

Our Application group develops custom platforms that seamlessly integrate with our clients' processes to fit all their business needs and strategic goals. We understand the value in personalizing website platforms and mobile applications, which is why we use cutting-edge technology to shape these applications to the needs of our customers – and make them a work of art for their customers to use.



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