Account Executive, Government

2 weeks ago


Columbus, Ohio, United States T-Mobile Full time
Job Overview

The Account Executive, Government position at T-Mobile focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities include selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while driving customer retention activity.

Key Responsibilities:
  • New Sales Activities: Utilize contact lists to call leads to generate sales opportunities, exceed monthly sales, renewal, and churn target goals, welcome customers to T-Mobile, and review service agreements.
  • Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base, complete customer account maintenance resulting from account reviews, provide account analysis to determine up-sell and renewal offers, and monitor and resolve customer issues.
  • Extensive Data Entry, System Navigation, and Utilization: Required, including independent analysis and decision-making related to information, accuracy, and efficiency in data entry.
  • Continuous Training: Successfully completes continuous training to maintain knowledge of products, services, and sales approaches, uses automated knowledge systems, and any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.
  • Productivity and Sales Goals: Attains productivity and sales goals based on targeted metrics, meets/exceeds all departmental goals and business objectives, demonstrates positive and cooperative behavior with customers and coworkers, and demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
Requirements:
  • Education: High School Diploma/GED (Required), Bachelor's Degree (Preferred)
  • Work Experience: 2-4 years Selling to Government (State and Local) accounts, less than 2 years Extensive customer service experience, less than 2 years Business markets sales experience, less than 2 years Wireless industry sales experience, less than 2 years Telesales or technical sales experience
  • Knowledge, Skills, and Abilities: Customer Satisfaction, Sales, Attention To Detail, Communication, Presentations, Problem Solving, Analysis, Customer Service, Microsoft Excel, Technical Sales, Inside Sales


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