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HVAC Sales Representative

2 months ago

Haverhill, Massachusetts, United States WhatJobs Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused HVAC Sales Representative to join our team at WhatJobs. As an HVAC Sales Representative, you will be responsible for increasing sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, and telephone customers in the selection and acquisition of needed products.

**Key Responsibilities:**

  • Service customers at the counter by taking orders and entering them into the system accurately.
  • Give priority to regular accounts and use electronic and published catalogs to provide product, pricing, and availability information to customers.
  • Follow company pricing and credit guidelines, quickly solve customer problems, and retrieve orders from the warehouse quickly and accurately.
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
  • Promote and sell overages, damaged, and discontinued items, handle customer complaints and returns, and show a positive attitude.
  • Keep merchandising and counter areas clean and attractive, keep counter area inventory stocked, and remove or add inventory items to stimulate impulse sales.
  • Assist in scheduled physical inventory counts, drive sales activity through outbound sales calls as directed by management, and participate in company-sponsored sales promotions.
  • Work with other departments to resolve customer service issues in a timely manner, accurately use order entry, computerized systems, and other technologies as required, and perform other job duties as required by management.
  • Follow company policies and procedures, attend product training meetings, and maintain the ability to determine the status of an order at any given time.
  • Follow any special instructions pertaining to any given order at any given time, receive shipments, log into inventory, maintain inventory through audits, and report any quality or inventory discrepancy issues to the appropriate person.
  • Communicate positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-up, operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks, and report discrepancies to supervisor.
  • Assist in keeping the facility clean, neat, safe, and operating efficiently, attend product knowledge meetings as required by management, present a neat and professional image, and assist in keeping the facility secure.
  • Maintain proficiency in computerized systems and other technologies as required and follow company policies and procedures.

**Requirements:**

  • Valid Driver's License
  • Prior HVAC experience