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Sales Support Representative

2 months ago

Columbus, Ohio, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a highly motivated and detail-oriented Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our sales team by providing exceptional customer service, answering sales calls, and assisting customers with their needs.

Key Responsibilities
  • Provide administrative support to the sales team by answering sales calls, addressing customer concerns, and resolving issues in a timely manner.
  • Assist customers with product recommendations, pricing, and inventory information.
  • Work closely with Outside Sales and Showroom Consultants to ensure customer needs are met.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Utilize customer relationship management (CRM) system and phone system effectively.
Requirements
  • 0-3 years of sales and/or customer service experience preferred.
  • Knowledge of plumbing fixtures, lighting, and appliances or the ability to quickly learn these product lines.
  • A desire to learn and a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.
What We Offer
  • A structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions.
  • Opportunity to learn and grow – We believe in promoting from within.
  • A competitive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.
  • A holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates.