Application Support Specialist

4 days ago


Bethany, Missouri, United States Rigil Full time
About Rigil

Rigil is an award-winning, woman-owned business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Job Description

Supports COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting. Provides application security, user setup, role privilege definitions and assignments, and security permissions. Serves as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues. Coordinates the IT responses to the customers and vendors across IT teams. Oversees the deployment of new installations and/or upgrade installations of software patches and releases. Creates system documentation and user training materials, and trains users in the proper use of hardware or software Reports on the use and effectiveness of the solutions. Provides user support, runs reports for IT teams, and coordinates scheduled downtime and upgrades with user community. Participates in or facilitates meetings regularly across IT teams. Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides leadership and mentoring of other staff members. Typical assignments include designing, developing, and maintaining information systems that utilize Services Oriented Architecture (SOA). Ensures that project and agency standards are addressed, including various industry standards such as ISO 20000 and/or ISO 9000:2001.

Requirements

Bachelor's degree or IT Certificate from an accredited college or university with major coursework in computer science, information management, or related field. Three (3) years full-time responsible experience in business analyst, application support, or related field. Must demonstrate good communication skills and the ability to work independently or under general direction only. Required experience must include some, or all, of the project specific experience requirements described in the Task SOW.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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