Customer Experience Team Lead

2 weeks ago


UT United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is seeking a skilled Customer Experience Supervisor to lead our onsite team. As a key member of our organization, you will be responsible for driving exceptional results in a customer-centric call center environment.

Key Responsibilities:

  • Utilize data-driven insights to oversee intricate processes and manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Provide coaching, constructive feedback, and conduct performance evaluations to lead and inspire a high-performing customer care team.

Requirements:

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.

Why Serenity Healthcare:

  • We offer comprehensive insurance coverage, clear paths for growth and advancement, competitive compensation, and a generous PTO policy.
  • No cold calling or sales involved, and we provide a supportive work environment.

About Serenity Healthcare:

We are a leader in healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Our mission is to empower individuals to take back their lives through cutting-edge treatments.



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