Client Experience Team Lead

2 weeks ago


Ann Arbor MI United States VirtualVocations Full time
A company is looking for a Team Lead, Client Experience.

Key Responsibilities

Manage and coach Client Experience Associates to deliver exceptional client experiences
Monitor team performance and ensure achievement of output goals and service level agreements
Engage directly with clients, handling escalations and driving solutions for challenging situations

Required Qualifications

Minimum 3 years of client-facing work experience
Proven track record of success with measurable results
Experience managing client escalations
Coaching experience is a plus
Bilingual in French and English is a bonus

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