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Client Services Representative

2 months ago

Fort Worth, Texas, United States Mariner Finance, LLC Full time

Are you eager to embark on a professional journey with a leading consumer finance organization renowned for its exceptional service team and abundant opportunities for career advancement? If so, the Client Services Representative role may be the perfect match for you.

Position:
Client Services Representative

This role may require weekend hours seasonally and as business demands dictate.
Full-Time, Non-Exempt

As permitted by law, the Company reserves the right to modify work schedules to meet business needs. Work hours will be aligned with the operational hours of the relevant time zone.

Assist branch operations by acquiring knowledge of consumer finance functions and demonstrating expertise by achieving or surpassing your individual sales and delinquency objectives.

Your primary responsibility will be to support sales and collections initiatives of the branch through respectful, empathetic, and effective customer service.

Deliver outstanding customer service by proactively addressing issues, offering loan solutions tailored to customer needs, and enthusiastically presenting all available sales products.


  • Evaluates credit loan applications and analyzes credit and financial data for current and prospective clients.
  • Consistently achieves results by meeting or exceeding individual and branch targets related to the sale of company products and services.
  • Acquires knowledge of Federal, State, and Local Consumer Application laws to ensure compliant practices.
  • Manages a cash drawer, including processing payments and ensuring daily deposits are delivered to designated financial institutions as required.
  • May undertake additional responsibilities based on market demand and branch staffing to maintain high-quality customer service.

Minimum of one (1) year of experience in a customer service or sales role.


  • Proficient in Microsoft Office or similar software with the ability to learn financial services applications.
  • Must perform job-related tasks at the assigned branch location unless otherwise determined by the company in consultation with relevant regulatory agencies during emergencies.

Experience in cash handling, sales, and/or collections is preferred.


  • Bilingual proficiency in Spanish and English is a plus.

Ability to operate computer and telephone systems; physical presence in the office is required. The hourly wage will be based on skills and experience. This position is also eligible for a competitive incentive program based on individual and company performance.

Benefits Include:
- Health Insurance with Health Savings Account (HSA) contributions for those enrolled in a qualifying plan
- Flexible Spending Account (FSA) and Dependent Care FSA
- Dental Insurance
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
- Voluntary benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
- Paid Time Off with a minimum accrual of 120 hours per year for full-time employees
- 11 Paid Holidays
- Employee Assistance Program (EAP)
- Education Assistance Program
- Access to industry-specific training programs
- Additional benefits may be available for certain roles, such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Benefits are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

Mariner Finance is an Equal Opportunity Employer and does not discriminate based on race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

Employees must be able to perform the essential duties/functions of the position satisfactorily, and reasonable accommodations will be made to enable employees with disabilities to perform their essential job functions, absent undue hardship.