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Administrative Support Specialist

2 months ago

South Windsor, Connecticut, United States Acreage Holdings Full time
Job Summary

Acreage Holdings is seeking a highly skilled and detail-oriented Administrative Assistant/CSR to join our team. As a key member of our dispensary staff, you will be responsible for providing exceptional customer service, managing patient profiles, and ensuring a seamless experience for our patients.

Key Responsibilities:
  • Provide professional and courteous assistance to patients, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Manage patient profiles, including creating and updating profiles, scanning documentation, and ensuring accurate and up-to-date information.
  • Coordinate with dispensary staff to ensure a smooth and efficient workflow, including scheduling appointments and communicating with patients.
  • Perform administrative tasks, such as data entry, filing, and maintaining accurate records.
  • Assist with maintaining a clean and organized dispensary environment, ensuring a positive experience for patients.
  • Collaborate with the management team to identify areas for improvement and implement changes to enhance the patient experience.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of experience in a customer service, administrative, or front-desk role.
  • Excellent computer proficiency, including MS Office Word, Excel, and Outlook.
  • Ability to work under pressure, meet deadlines, and maintain a positive attitude in a fast-paced environment.
  • Excellent verbal and written communication skills, including the ability to effectively communicate with employees, patients, and the general public.
Preferred Qualifications:
  • Familiarity with Google Forms.
  • Ability to work independently and carry out assignments to completion within parameters of instructions given.