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Principal Client Technical Support Specialist

2 months ago

Parsippany, New Jersey, United States ADP - Automatic Data Processing, Inc Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Consultant to join our team at ADP. As a Technical Support Consultant, you will be responsible for providing exceptional support to our clients, ensuring they have the tools and information needed to succeed with our products and services.

Key Responsibilities
  • Be a trusted advisor to our clients, providing expert guidance and support to resolve technical issues and improve their overall experience with our products.
  • Build strong relationships with clients through effective communication, empathy, and a customer-centric approach.
  • Educate clients on the value and benefits of our products and services, providing training and support to help them get the most out of their investment.
Requirements
  • At least two years of experience in a technical support role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
What We Offer

As a Technical Support Consultant at ADP, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real impact on our clients' success. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

At ADP, we are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe that our people are our greatest asset, and we are dedicated to providing a work environment that is safe, respectful, and inclusive for all.