Technical Product Support Specialist

1 week ago


Parsippany, New Jersey, United States The Chatham Group Full time
Job Overview

The Chatham Group is seeking a highly skilled Technical Product Support and Sales professional to join our team. As a key member of our organization, you will be responsible for providing technical support and sales activities in the chemical industry.

Key Responsibilities
  • Manage technical product services, including product sample collection, shipping, and follow-up, as well as customer questionnaires and document support.
  • Develop and maintain regulatory compliance for all products and packaging, ensuring adherence to technical and regulatory rules for the USA and Canada.
  • Generate and maintain Product Safety information and Technical Literature (SDS, TDS).
  • Manage Quality and Regulatory activities, including recording and resolving customer and supplier complaints, and maintaining FDA and other regulatory compliance.
  • Provide operational support to outside warehousing and toll blending operations, including managing toll blending planning, raw materials, and operations.
  • Participate in sales and marketing activities, including making customer visits and communications, and providing account management to assigned customers.
Requirements
  • Bachelor's degree in a relevant scientific field, such as chemistry, engineering, or a related discipline.
  • Minimum of 3 years of experience/exposure within a laboratory or regulatory department, or plant operations.
  • Minimum of 7 years of relevant work experience in technical sales or support.
  • Ability to travel domestically and internationally up to 25% as needed.
  • Excellent computer skills with significant Excel capabilities.
Skills and Abilities
  • Ability to speak and write English clearly and professionally.
  • Experience in chemical, manufacturing, or technical fields.
  • Experience in sales and marketing.
  • Customer-focused and self-reliant.
  • Detail-oriented and able to learn new skills as needed.
  • Self-motivated and interested in improving sales and organization.
  • Reliable and friendly with associates and customers.
  • Experience in reading, understanding, and interpreting regulatory requirements as related to business support.


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