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Customer Service Ambassador

2 months ago

Aurora, Colorado, United States Natural Essentials Full time

About Natural Essentials

Natural Essentials, Inc. DBA Bulk Apothecary is a rapidly expanding enterprise that specializes in providing high-quality raw materials, essential oils, and other basic cosmetics to customers worldwide. We are committed to delivering exceptional products and services to our customers and are seeking a talented and experienced professional to join our team in a key role.

Job Summary

We are seeking a skilled Customer Service Ambassador to provide top-notch support to our customers. The ideal candidate will possess excellent communication skills, a strong product knowledge, and the ability to resolve customer complaints in a timely and professional manner.

Key Responsibilities

  • Customer Support
    • Respond to customer inquiries and provide product information in a timely and professional manner.
    • Resolve customer complaints and concerns in a fair and efficient manner.
  • Product Knowledge
    • Stay up-to-date on product offerings and features.
    • Provide product recommendations to customers based on their needs and preferences.
  • Account Management
    • Manage customer accounts and update records as necessary.
    • Process customer adjustments and resolve any issues related to their accounts.
  • Reporting and Analysis
    • Prepare and analyze customer reports to identify trends and areas for improvement.
    • Provide insights and recommendations to management to improve customer satisfaction and loyalty.

Requirements

  • Education
    • Bachelor's degree in a related field or equivalent experience.
  • Experience
    • Minimum 2 years of experience in customer service or a related field.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong product knowledge and ability to learn quickly.
    • Ability to work in a fast-paced environment and meet deadlines.

What We Offer

We offer a competitive salary and benefits package, including paid holidays, paid time off, and medical coverage with $0 deductibles and $0 co-pays. We are an equal opportunity employer and welcome applications from diverse candidates.