Data Center Operations Specialist

12 hours ago

Hillsboro, United States Direct Line Global Full time
Job Title: Data Center Operations Technician

About Direct Line Global

Direct Line Global is a leading technology services provider serving the data center industry's mission-critical design, installation, and managed services needs. Our team is dedicated to delivering exceptional results with a passion for detail.

Job Summary

We are seeking a highly skilled Data Center Operations Technician to join our team. The successful candidate will be responsible for monitoring service queues, installing and decommissioning data center equipment, troubleshooting incidents, and working with the Data Center Facilities team to ensure smooth operations.

Key Responsibilities

  • Monitor Service Manager queue for incoming work
  • Installations and Decommissions and Relocations
  • Troubleshooting of Incidents
  • Tickets requiring the assistance of Data Center Facilities
  • Closing tickets opened by the team that were handled by other teams
  • Work the tickets noted above according to established data center standards and best practices
  • Capture asset changes as they occur
  • Run new cabling for connect end devices to LAN or SAN switches
  • Recapture cabling from decommissioned devices
  • Look for opportunities to eliminate cost in data center operations
  • Works with the guidance of more senior members of the Data Center Facilities team and direction of Data Center Management
  • Respond to data center emergency situations as requested by data center management
  • Record all incoming and outgoing freight
  • Running hardware diagnostics and replacing failing parts in a timely manner
  • Monitoring all network processes to ensure the smooth flow of data across the network
  • Collaborating with software and network engineering teams on cybersecurity and network efficiency
  • Upgrading internal system components, including CPUs, memory, hard drives, and network cables
  • Documenting processes and keeping event logs
  • Advising on the procurement of new data center equipment
  • Keeping track of developing trends in data center

Requirements

  • CompTIA Server Plus, CompTIA Network, or CCNP certification would be advantageous
  • 3+ years of experience as a data center technician, or similar
  • In-depth knowledge of data center environments, servers, and network equipment
  • Extensive experience in installing, monitoring, and maintaining data center equipment
  • Exceptional ability to work as part of a team, provide IT support, and resolve errors
  • Ability to keep up with advancements in data center infrastructure and technologies
  • Proficiency in documenting network processes
  • Exceptional communication skills
  • Core Processing Unit (CPU) Repair/Replace
  • Hard Drive Disk (HDD) Repair/Replace
  • Duel In Line Memory Module (DIMM) Repair/Replace
  • Solid State Drive (SSD) Repair/Replace
  • Server Chassis Repair/Replace
  • Switch Chassis Repair/Replace
  • Fan Repair/Replace
  • Power Supply Repair/Replace
  • Degaussing Hard Drive Disk (HDDs)
  • RMA Equipment (Ship/Receive)
  • Linux Command Line Interface
  • Fiber Testing
  • Fiber Cleaning
  • Fiber Optic Repair/Replace
  • Network Traffic Verification

Physical Requirements

  • Primarily walking, standing, and bending for extended periods with some sitting
  • Ability to communicate effectively with verbal, written, visual and listening skills
  • Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments
  • Able to lift and carry heavy equipment, up to 50 pounds
  • Ability to pull cables
  • Ability to climb ladders and work on raised platforms

Why Direct Line Global?

We believe diversity fuels innovation, and opportunities at Direct Line Global are as diverse as your skills. Focusing on innovation and growth, Direct Line Global offers a wide range of exciting career opportunities to take your future to new heights. If you're looking for a career in a high-tech industry, surrounded by team members who want to work hard and have fun – where you are respected and valued. You belong at Direct Line Global. We also offer industry-leading benefits and support a positive work-life balance.

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