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Patient Services Director
2 months ago
Aramark Healthcare+ is seeking a highly skilled Patient Services Manager to join our team at Jefferson University Hospital in Philadelphia, PA.
Job SummaryThe Patient Services Manager will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This individual will utilize technical training and interpret government mandated nutritional standards in the healthcare industry to develop healthy menu implementation plans.
Key Responsibilities- Manage patient food service activities and implement/maintain programs to drive overall patient satisfaction
- Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs
- Drive patient satisfaction and maintain client relationships through rounding
- Supervise, staff, train, and manage the performance of food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff
- Serve as liaison between the dietetics staff and food service departments
- Recognize and adopt activities appropriate to the specific needs of the patient/resident population
- Coordinate activities related to menu distribution and other menu-related issues
- Requires at least 1-2 year experience in a food service supervisor or management role
- Bachelor's degree or equivalent experience
- Healthcare patient services management experience preferred
- Experience managing, motivating, and engaging a large workforce
- Proficiency with Microsoft Office programs required
- Excellent interpersonal, customer services, and organizational skills required
Aramark is a leading provider of food and facilities services to healthcare, education, and business markets. We are committed to delivering exceptional service and creating a positive impact for our employees, customers, and communities.