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Area Operations Manager

2 months ago

Black River Falls, Wisconsin, United States Dunkin' Full time

Dunkin' Regional Supervisor Role

We are seeking a dedicated Regional Supervisor to manage several Dunkin' locations across the Midwest, specifically in WI, MN, and MI.

Position Overview:

Oversee recruitment, training, budget adherence, and operational excellence.

  • Guarantee outstanding customer service and premium food quality.
  • Develop and mentor management teams.
  • Ensure cleanliness and profitability of restaurants.

Team Leadership:

  • Supervise the recruitment, training, and growth of management personnel.
  • Guide Restaurant Managers and conduct performance evaluations.
  • Assist in crew recruitment and training initiatives.
  • Facilitate weekly meetings to establish objectives and provide constructive feedback.
  • Emphasize team development and progression.

Operational Proficiency:

  • Exceed all operational standards consistently.
  • Implement best practices to enhance efficiency and profitability.
  • Review operational checklists to align with Dunkin' standards.
  • Solicit and relay feedback for ongoing improvement.

Financial Acumen:

  • Drive sales growth and achieve financial objectives.
  • Educate on the significance of profitability and cost management.
  • Monitor financial performance and set budgets accordingly.
  • Aim to optimize profit margins.

Effective Communication:

  • Keep teams updated and ensure clarity in execution.
  • Follow up on directives and communications.

Marketing Initiatives:

  • Oversee community engagement and marketing strategies.
  • Evaluate profitable marketing opportunities.

Facility Maintenance:

  • Ensure cleanliness and upkeep of restaurants.
  • Coordinate necessary repairs and compliance with licenses.
  • Conduct audits for security and safety protocols.

New Development:

  • Facilitate the setup and staffing of new restaurant locations.

If you possess experience in quick-service restaurant management and drive-thru operations, we encourage you to consider this opportunity. Previous multi-unit management experience is essential, while a retail background is advantageous. Food service experience is not a prerequisite.

We provide a competitive compensation package, including a base salary, performance bonuses, and benefits such as health insurance, vacation time, 401K plans, and more.