Restaurant Operations Manager

6 days ago


Plainfield, New Jersey, United States Papa John's Full time
Job Summary

Papa John's is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Restaurant Operations: Manage and assume responsibility for all functions of a Papa John's restaurant, ensuring high-quality products and customer service are delivered to drive restaurant profitability.
  • Customer Service: Provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
  • Team Management: Actively recruit customer-focused team members, maintain adequate staffing levels, properly orient and train team members to exceed customer expectations, and ensure compliance with uniform and appearance standards.
  • Sales and Profitability: Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution, and seeking additional sales through traditional and non-traditional methods.
  • Inventory and Cost Control: Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss, and ensure food, labor, and other controllable costs stay within budget.
Requirements
  • Education: High School diploma or GED required.
  • Certifications: Serv-Safe/Local or State Food Service Certification preferred.
  • Experience: Two years restaurant management or supervision experience preferred.
  • Skills: Cash management, planning and organization, effective communication, and advanced knowledge of cash registers/money handling.


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