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Customer Service Associate

2 months ago

Buena Park, California, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Handle customer inquiries and concerns in a timely and professional manner.
  • Resolve customer issues through effective problem-solving and communication.
  • Collaborate with internal teams to ensure seamless issue resolution.
  • Accurately document and process customer claims in our systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using customer relationship management (CRM) software.
What We Offer

At Mass Markets, we offer a competitive compensation package, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.