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Lead Client Relationship Manager

2 months ago

Irving, Texas, United States Giltner Logistics Full time

Job Position:
Lead Client Relationship Manager

Employment Type:
Full-time

Benefits include medical, dental, vision, paid time off, and a 401K

Business:
Logistics and Freight Services
Lead Client Relationship Manager Job Description

As a Lead Client Relationship Manager, you will be essential in fostering and enhancing strong client partnerships by managing daily shipment requests through various communication channels, effectively addressing any challenges that may arise, and proactively informing clients of any issues or discrepancies.

You will gain a deep insight into the dynamic shipping industry and how to effectively utilize Giltner's technological solutions.
Lead Client Relationship Manager Responsibilities
1. Cultivate and maintain key account relationships, providing tailored solutions based on shipping trends and requirements.
2. Efficiently resolve any issues, including missed pickups, delayed deliveries, damaged goods, or billing discrepancies.
3. Oversee all daily shipment coordination through various communication methods.
4. Ensure billing accuracy and timeliness while keeping clients informed of any changes.
5. Collaborate with other departments within Giltner to monitor shipments, rectify discrepancies, and process claims thoroughly and promptly.
Lead Client Relationship Manager Qualifications
- Strong ability to manage substantial volumes of information.
- Comprehensive Medical, Dental, and Vision Insurance.
- Flexible Spending Account.
Giltner Logistics stands as a leading asset-backed third-party logistics provider, delivering exceptional solutions to its clientele.

By leveraging our extensive network of over 35,000 carriers, along with our two asset-based sister companies, we ensure top-tier service across the United States, Canada, and Mexico.

Our business ethos is rooted in long-lasting relationships, ensuring that we provide our clients and carriers with the respect and service they rightfully deserve.

We take pride in our commitment to outstanding customer service and the high standards of work ethic we uphold.