Healthcare Liaison Specialist

2 weeks ago

Sterling Heights, Michigan, United States The Orchards of Michigan Full time
Job Overview

The Healthcare Liaison Specialist plays a crucial role in facilitating the delivery of services for patients within a healthcare facility. This position involves managing the admission process and collaborating with the admissions and marketing teams to foster and sustain relationships with referral sources for designated facilities.

Ideal Candidate Profile

The perfect candidate will possess established connections and a strong network within the local healthcare community.

Qualifications

  • Valid state license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN). Current CPR certification is required; additional nursing specialty certifications are preferred.
  • Proven understanding of community resources.
  • A minimum of two years of experience in community nursing, home health care, or hospice services.
  • Preferred two years of experience in marketing and community outreach.
  • Knowledge of payer sources and case management processes.
  • Exceptional written and verbal communication skills, along with strong interpersonal abilities.
  • Willingness to travel extensively, with the ability to work evenings and weekends as necessary.
  • Capacity to collaborate effectively with an interdisciplinary team and healthcare providers.
  • Ability to build and maintain rapport with clients and referral sources.
  • Proficient in analyzing and interpreting professional literature, technical procedures, and regulatory guidelines.
  • Strong problem-solving skills, with the ability to collect data, establish facts, and draw valid conclusions.

Key Responsibilities

  • Gather patient information during the referral process.
  • Accept patients on behalf of the facility following clinical and financial evaluations.
  • Educate referral sources about services through written and verbal communication.
  • Collaborate with hospital discharge planners to ensure a seamless discharge process.
  • Assist hospital and assisted living discharge planners in coordinating discharges, including family communication and transportation arrangements.
  • Facilitate communication between nursing staff at the facility and hospital/assisted living facilities to ensure continuity of care.
  • Support and review Emergency Department admissions as they arise.
  • Conduct monthly meetings with hospitals to review case statistics and discuss process improvements.
  • Analyze reasons for patient readmissions with hospital staff monthly.
  • Provide training and education to community organizations as required.
  • Act as a liaison among referral sources, patients, and their families.
  • Prepare reports for leadership as requested.
  • Admit patients to facility services, ensuring accurate documentation and consent.
  • Adhere to established work schedules and complete assigned tasks efficiently.
  • Follow agency policies and regulatory guidelines during referral and intake processes.
  • Engage in quality improvement initiatives within the agency.
  • Assist in developing effective care plans prior to patient transfers.
  • Meet or exceed established productivity benchmarks.
  • Recommend alternative care options, including community resources when appropriate.
  • Evaluate patients for service admission.
  • Advocate for patients to ensure they receive entitled benefits.
  • Participate in the referral process for ancillary services.
  • Follow up on referrals that have not been admitted to care.
  • Collaborate on marketing action plans for assigned facilities.
  • Engage in growth meetings and relevant training sessions.
  • Update referral sources on the status of patients receiving services or recently discharged.
  • Stay informed about changes and trends in the healthcare market.
  • Maintain regular communication with referral sources to strengthen working relationships.
  • Contribute to the company’s growth and profitability through responsible resource management.
  • Accept additional assignments as needed.
  • Comply with established personnel policies.

Employee Benefits:

Employees enjoy a comprehensive benefits package, including:

  • Competitive hourly wages based on experience, with shift differentials and attendance bonuses.
  • Health Care Coverage: Options from multiple United Health Care programs, along with dental, vision, and life insurance.
  • Combined Time Off/Paid Time Off: Accrual of PTO hours for both full-time and part-time employees.
  • Paid Holidays: Seven recognized holidays.
  • Employee Referral Program: Opportunities for bonuses through referrals.
  • 401K Plan.
  • Tuition Reimbursement: Eligibility after one year for full-time employees, with a maximum reimbursement of $1,000 per year.

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