Healthcare Facility Liaison

2 weeks ago

Sterling Heights, Michigan, United States The Orchards of Michigan Full time
Job Overview

The Healthcare Facility Liaison plays a crucial role in managing and coordinating services for patients within a healthcare environment. This position involves overseeing various aspects of the patient admission process and collaborating with the admissions and marketing teams to foster and maintain relationships with referral sources for designated facilities.

Ideal Candidate Profile:

The successful candidate will possess established connections and a strong network within the healthcare community.

Required Qualifications:

  • Valid state license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN). Current CPR certification is mandatory; additional nursing specialty certifications are advantageous but not essential.
  • Proven understanding of community healthcare resources.
  • A minimum of two years of experience in community nursing, home health care, or hospice services.
  • Preferred two years of experience in marketing and community outreach.
  • Knowledge of payer sources and case management processes.
  • Exceptional written and verbal communication skills, along with strong interpersonal abilities.
  • Willingness to travel extensively, approximately 90% of the workday, and flexibility to work evenings and weekends as required.
  • Ability to collaborate effectively with interdisciplinary teams and healthcare professionals.
  • Capability to build and sustain rapport with clients and referral sources.
  • Proficient in analyzing and interpreting professional literature, technical procedures, and regulatory guidelines.
  • Strong problem-solving skills, with the ability to collect data, establish facts, and draw valid conclusions.

Key Responsibilities:

  • Gather patient information during the referral process.
  • Accept patients on behalf of the facility following clinical and financial assessments.
  • Educate referral sources about services through written and verbal communication.
  • Collaborate with hospital discharge planners to ensure a seamless discharge experience.
  • Assist discharge planners in coordinating patient transitions, including family communication and transportation arrangements.
  • Facilitate communication between nursing staff at the facility and hospitals to ensure continuity of care.
  • Support and review Emergency Department admissions as they arise.
  • Conduct monthly meetings with hospitals to review case statistics and improve processes.
  • Analyze reasons for patient readmissions with hospital staff monthly.
  • Provide training and educational sessions to community organizations as necessary.
  • Act as a liaison among referral sources, patients, and their families.
  • Prepare reports for leadership as requested.
  • Complete patient admissions with accurate documentation and assessments.
  • Adhere to work schedules and fulfill assigned tasks efficiently.
  • Follow agency policies and state and federal regulations during referral and intake processes.
  • Engage in quality improvement initiatives within the agency.
  • Assist in developing effective care plans prior to patient transfers.
  • Meet or exceed established productivity benchmarks.
  • Recommend alternative care options, including community resources when appropriate.
  • Evaluate patients for service admission.
  • Advocate for patients to ensure they receive entitled benefits.
  • Participate in referrals to ancillary services.
  • Follow up on referrals that have not resulted in admissions.
  • Collaborate on marketing action plans for assigned facilities.
  • Attend growth meetings and relevant training sessions.
  • Update referral sources on the status of patients receiving services.
  • Stay informed about market changes and trends.
  • Maintain regular communication with referral sources to strengthen relationships.
  • Contribute to the company’s growth and profitability through responsible resource management.
  • Accept additional assignments as needed.
  • Comply with established personnel policies.

Employee Benefits:

Employees are offered a comprehensive benefits package that includes:

  • Competitive hourly wages based on experience, including shift differentials and attendance bonuses.
  • Health coverage options through United Health Care, along with dental, vision, and life insurance.
  • Combined Time Off/Paid Time Off accrual for both full-time and part-time employees.
  • Seven paid holidays annually.
  • Incentives for employee referrals.
  • 401K retirement plan.
  • Tuition reimbursement opportunities for eligible employees after a designated period of employment.

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