Front Desk Coordinator

4 days ago


Wellington, Florida, United States IVX Health Full time
About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. We are committed to delivering exceptional patient care and creating a positive work environment for our employees.

Job Summary

We are seeking a highly skilled Front Desk Coordinator to join our team. This role is responsible for providing administrative and clerical support to our infusion centers, ensuring a seamless patient experience.

Key Responsibilities
  • Answer telephones and direct calls to appropriate staff
  • Greet patients and answer phones in a professional and friendly manner
  • Schedule and reschedule patient appointments according to scheduling guidelines
  • Ensure authorizations have been obtained prior to patient visits
  • Follow up with patients for necessary appointments via phone, text, and email
  • Perform applicable check-in tasks, including updating demographic information and verifying insurance
  • Maintain patient records and files
  • Answer questions about the practice and its services
  • Collect copayments, coinsurance, and self-payments
  • Complete end-of-day tasks, including running reports and reconciling payments
Requirements
  • High School Diploma or GED
  • 2 years of experience in a front desk or administrative role, preferably in a healthcare setting
What We Offer

At IVX Health, we value our team members and offer comprehensive benefits to support their wellbeing. These include medical, dental, and vision insurance, flexible savings options, and supplemental health protection.

We also offer education assistance, a CEU library, and a charitable giving and volunteer PTO program. Our employee referral bonus program rewards talented individuals who refer qualified candidates.

IVX Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We prohibit discrimination, harassment, or retaliation of any kind based on any protected characteristic.



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