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Regional Director of Operations

1 month ago

San Antonio, Texas, United States Tru Fit Athletic Full time
Job Summary

We are seeking a highly skilled Regional Director of Operations to join our team at TruFit Athletic Clubs. As a key member of our leadership team, you will be responsible for driving operational excellence and efficiency across a region of 20-25 gym locations.

Key Responsibilities
  • Evaluate operational processes and implement consistent processes to ensure high standards of service delivery.
  • Maintain regional operations budget and expenses, ensuring each club meets or exceeds financial targets.
  • Establish and measure KPIs for measures of success.
  • Establish protocol for providing timely and consistent communications across all clubs.
  • Implement and manage operational processes that drive efficiency and improve the member experience.
  • Ensure inventory and supply management procedures are consistent to company standards.
  • Create and manage employee administration functions, including compliance, meal and rest breaks, scheduling, payroll, and documentation.
  • Vendor management.
Requirements
  • Min. 4 years of experience with direct oversight of service and operations teams in a multi-unit organization, ideally in fitness or hospitality industries.
  • Min. 2 years of experience overseeing member or customer retention initiatives.
  • Demonstrated success and extensive experience managing budgets and P&L's.
  • Proven track record of driving operational success through developing high performing front line employees and succession planning.
  • Strong analytical skills and ability to interpret data to make informed decisions.
  • Vendor management experience with external vendors relationship management preferred.
  • Excellent communication, leadership, and interpersonal skills.
  • Reliable transportation and ability to travel frequently to clubs within the region.