Retail Operations Manager

2 weeks ago


San Diego, California, United States Prada Group Full time

Job Purpose:
To foster brand loyalty among customers, ensuring the achievement of quantitative and qualitative objectives. Represent the Company, ensuring the implementation of all directions received from the Retail Department and Store Manager.

Responsibilities:
Business:
• Stay up-to-date on fashion trends, monitor competitors, and communicate this information to the Sales Staff.
• Reflect the corporate image in terms of standing and ensure that the Staff is aligned.
• Support the Store Manager in providing excellent customer welcome and service and maintaining qualitative standards required by the brand.

Customer:
• Promote customer loyalty.
• Foster a client-centric mindset by developing and maintaining solid client relationships.

Team:
• Support the Store Manager in promoting an entrepreneurial and team spirit using effective communication and ensuring efficient organization.
• Ensure professional growth and training of the staff by sharing development plans with the Store Manager.

Retail:
• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising, and Retail Operations teams.
• Ensure synergy and cooperation between front and back office.
• Ensure that the Store image and product care are in line with corporate standards and secure that the Staff is responsible and committed to maintain these standards.

Knowledge and Skills:
• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic, and positive
• Mature and assertive
• Organized and detail-oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art, and design
• English is a must; other languages are a plus



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