Retail Operations Supervisor

2 weeks ago

St Marys, Georgia, United States Rutter's Full time


Overview
The Retail Operations Supervisor plays a crucial role in overseeing the daily functions of a convenience store. This position ensures that all operations run efficiently in the absence of the Store Manager.

Key Responsibilities
  • Deliver exceptional service by ensuring that all staff provide courteous and timely assistance to customers.
  • Manage cash register operations, including the collection, verification, and maintenance of cash levels, while accurately reporting all financial transactions.
  • Facilitate customer transactions with precision and ensure adherence to regulations regarding age-restricted products such as lottery tickets, tobacco, and alcohol.
  • Exemplify high standards of professionalism and work ethic, setting a positive example for the team.
  • Oversee all cleaning and maintenance tasks within the store, ensuring a tidy and welcoming environment.
  • Maintain the store and surrounding areas in compliance with health and safety standards and company policies.
  • Effectively communicate any issues or concerns to the Store Manager in a timely manner.
  • Handle sensitive information with discretion and professionalism.
  • Assist the Store Manager with inventory management, ordering, and tracking sales performance.
  • Ensure accurate reporting and depositing of daily sales revenue.
  • Identify and address inventory discrepancies and control issues.
  • Propose improvements to enhance service quality, productivity, and sales performance.
  • Display and organize merchandise according to marketing guidelines.
  • Ensure all equipment and facilities are maintained in good working condition.
  • Address maintenance concerns that arise during shifts.
  • Provide training and support to team members, overseeing their productivity.
  • Recommend disciplinary actions, training opportunities, or promotions in the absence of the Store Manager.
  • Educate employees on sanitation standards and practices.
  • Share responsibilities for shift coverage during staff shortages.
  • Complete necessary errands, including banking and monitoring competitive pricing.
  • Adjust gas prices as needed.
  • Restock and manage inventory levels throughout the store.
  • Be prepared to work in various weather conditions, both indoors and outdoors.
  • Adhere to all company policies consistently.
  • Act as the Person in Charge (PIC) when the Store Manager is unavailable.
Essential Skills
  • Proficient in using computers, mobile devices, and other electronic tools.
  • Strong communication skills in English, including speaking, listening, reading, and writing.
  • Ability to perform multiple roles across different workstations as needed.
  • Commitment to punctuality and reliability in attendance.
  • Capable of multitasking in a fast-paced environment.
  • Exhibit a positive attitude and high energy, along with excellent customer service skills.
  • Collaborate effectively with colleagues and contribute to a team-oriented atmosphere.
  • Thorough understanding of company policies and procedures.
  • Possess a valid driver's license, proof of insurance, and a reliable vehicle for travel to various locations.
Physical Requirements

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role.
  • Ability to stand for extended periods.
  • Frequent walking, bending, stretching, and other physical movements.
  • Must be able to lift, push, or pull up to 30 lbs.
  • Ability to access products in cold storage areas.
  • Tolerance for exposure to cleaning chemicals.
  • Must wear required personal protective equipment, including gloves and slip-resistant shoes.
Work Schedule

This is a full-time, non-exempt position requiring a minimum of 45 hours per week, with a rotating schedule based on business needs, including potential weekend and holiday shifts.

Qualifications
  • Must be at least 18 years old.
  • Basic accounting knowledge is necessary.
  • May need to obtain specific certifications based on location.
Preferred Qualifications
  • High School Diploma or equivalent.
  • Prior experience with Rutter's or similar establishments.
  • Experience in retail or customer service roles.
  • Previous management or leadership experience is advantageous.
Equal Employment Opportunity

Rutter's is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, military service, or any other protected status under local, state, or federal regulations.

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