Customer Service Representative

1 week ago

Miami, Florida, United States SAP USA Truck & Auto Parts Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at SAP USA Truck & Auto Parts. As the first point of contact, you will be responsible for creating a welcoming environment and ensuring smooth communication and operations within the office.

Key Responsibilities:

  • Provide exceptional customer service to visitors, customers, and personnel.
  • Manage various administrative tasks, including handling inquiries and providing information.
  • Prepare coffee for management and turn on lights in the reception area upon arrival.
  • Check general voice messages and maintain visitor logs.
  • Answer calls with a professional greeting and manage call transfers and voicemails.
  • Follow specific protocols for handling important sales-related calls and prospective customers.
  • Check and sort the mailbox daily and maintain contact information for key personnel and external partners.

Administrative Support:

  • Scan and electronically file documents into NetSuite for the Sales, Purchasing, and Logistics departments.
  • Follow specific procedures for naming and saving files in NetSuite.
  • Create and update prospect and client profiles in the NetSuite system.

Office Maintenance:

  • Report any IT issues to Ciegate Technologies.
  • Maintain cleanliness and order in the reception area, conference rooms, kitchen, and executive office.
  • Lock supply drawers and turn off lights before departing.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and familiarity with NetSuite or similar CRM systems.
  • Ability to maintain a professional and positive demeanor in a fast-paced environment.
  • Prior experience as a receptionist or in a similar administrative role is preferred.
  • Bilingual Preferred (English/Spanish)

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)

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