Sales Operations Coordinator
3 days ago
At National Trench Safety, we are seeking a skilled Sales Operations Coordinator to join our team. This is a full-time position that offers a competitive salary of $65,000 - $75,000 per year, depending on experience.
About the Role:
The Sales Operations Coordinator will support the sales and operations of our branches by responding to customer inquiries and resolving customer complaints. The ideal candidate will have excellent communication skills, both verbal and written, and be able to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Direct the flow of deliveries/pickups and perform supporting administrative duties.
- Communicate delivery capabilities and expectations to customers and internal stakeholders.
- Predict, manage, and escalate order fulfillment drawbacks or complications.
- Manage dispatch of vehicles to maximize efficiency of order fulfillment.
- Respond to all customer inquiries, orders, and complaints in a timely and professional manner.
- Generate all sales operations documents, including invoicing, contracts, pick lists, and returns.
- Maintain open communication with drivers to expedite deliveries.
- Responsible for guiding, assisting, and elevating complaint resolution to ensure customer satisfaction.
- Provide data and backup data to customers and internal stakeholders as requested.
- Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues.
- Report on out-of-line conditions affecting customer satisfaction.
Requirements:
- Minimum 2 years' experience working in sales or customer service, preferably in the construction equipment industry.
- Valid driver's license required.
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