Healthcare Claim Investigator

2 weeks ago


Canton, Massachusetts, United States The Phia Group Full time
Job Title: Healthcare Claim Investigation Representative

The Phia Group is seeking a skilled Healthcare Claim Investigation Representative to join our team. As a key member of our claim recovery services, you will play a crucial role in determining whether another proper payer exists and obtaining the details needed to pursue fund reimbursement.

Key Responsibilities:

  • Communicate with plan members to determine potential sources of recovery
  • Collect adjuster and claim information from insurance carriers
  • Balance communication with clients via phone and email
  • Review plan documents for possible exclusions
  • Verify first party, workers' compensation, third party, and/or attorney representation
  • Transfer files to the appropriate CRS
  • Ensure consistency and accuracy on time-sensitive documents
  • Work collaboratively with the team to efficiently handle tasks and keep the team up to date

Requirements:

  • Excellent attention to detail and ability to multi-task
  • Excellent communication and organizational skills
  • High level of proficiency using Microsoft Word and Excel
  • Outstanding interpersonal and administrative skills
  • Excellent telephone, writing, and communication skills
  • Self-motivated and able to meet deadlines under pressure
  • Ability to work as part of a team and independently

About The Phia Group:

The Phia Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We believe in upholding an internal culture of inclusivity, enjoyment, and empathy for our valued employees. As a company, we strive to provide high-quality yet affordable healthcare to American employees and their dependents.

Working Conditions:

This is an onsite position, but we can provide a flexible teleworking schedule if appropriate. The workstation may be exposed to overhead fluorescent lighting and air conditioning. Fast-paced work environment. Operates office equipment including personal computer, copiers, and fax machines.

Equal Opportunity Employer:

The Phia Group is an equal opportunity employer and is committed to compliance with all fair employment practices regarding citizenship and immigration status.



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