Front Office Assistant

18 hours ago


Mesa, Arizona, United States Adelante Full time
Job Summary

The Front Office Assistant position at Adelante Healthcare provides an entry-level direct customer service to patients. The ideal candidate will be responsible for greeting patients, answering phone calls, and performing various administrative tasks.

Key Responsibilities
  • Greet patients and offer assistance with questions or direct them to the appropriate person or location
  • Answer phone calls, establish the reason for the call, and resolve issues or refer to the appropriate person
  • Maintain and distribute patient documentation in an organized manner
  • Accurately enter patient demographics and other required information into the practice management system
  • Verify third-party payer coverage and billing information
  • Prepare and balance individual financial daily batches for processing
  • Accurately handle cash drawers and daily receipts
  • Schedule patient appointments for medical providers via the computerized PM
  • Scan documents into the electronic health record
Requirements
  • Certification to perform cardiopulmonary resuscitation for the healthcare professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
  • High school diploma or GED from an accredited institution
  • Effective communication demonstrated by the ability to read, interpret, comprehend, and comply with written and verbal communication
  • Proficient mathematical skills for use in a healthcare setting
  • Basic computer proficiency to include Windows, MS Office, and internet
  • Ability to problem-solve in situations both independently or with support from the team and/or leadership
  • Ability to multi-task and work effectively in a high-stress and fast-moving environment


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