Client Relations Associate

5 days ago


Silver Spring, Maryland, United States Maverick Marketing Full time
Job Title: Client Relations Associate

We are seeking a highly motivated and customer-focused Client Relations Associate to join our Maverick Marketing team. As a Client Relations Associate, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities:
  • Establish and maintain long-lasting business relationships with clients
  • Identify, troubleshoot, and resolve client issues and concerns
  • Maintain open communication between clients, their consumers, and our Client Relations Associate team
  • Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
  • Provide clients with an individualized purchasing experience and utmost customer service
  • Coordinate with sales team to ensure process orders are completed and installation dates are set
  • Document client contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates
  • Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members to ensure all sales targets are met
Requirements:
  • High School Diploma or equivalent certification required
  • Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
  • 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
  • People-oriented and passionate about building relationships
  • Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
  • Results-driven and self-motivated to improve interpersonal skills
  • Practices active listening and is empathetic to client concerns
  • Solution-oriented and takes initiative in resolving unexpected challenges

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about building relationships, we encourage you to apply for this exciting opportunity.



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