Client Service Representative

6 days ago


Morgantown, West Virginia, United States Klie Law Offices, PLLC Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Client Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about our services and products.
  • Resolve customer complaints and issues effectively and efficiently.
  • Process orders, returns, and exchanges following company policies and procedures.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling products to customers.
Requirements
  • A strong interest in consultative solutions selling.
  • Not deterred or afraid of rejection.
  • Demonstrated, proven success in lead generation, prospecting, negotiation and closing customers.
  • Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills.
  • Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail.
  • Strong communication and interpersonal skills with the ability to be personable yet persistent.
  • Knowledge of the legal industry is an asset.
  • Real life experience & a few 'battle scars' to give you empathy and understanding is an asset.
  • Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too, is a plus
About Our Company

Klie Law Offices, PLLC is a growing litigation law firm that takes pride in helping clients through difficult times by providing honest and efficient service. Our areas of practice include family, employment, and personal injury. We strive to bring a high level of honest and ethical legal services and strive for client satisfaction.

As part of our compensation package, we offer health, dental, and life insurance, paid holidays, vacation, 401(k) matching as well as a structured bonus program.



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