Customer Service Representative

2 months ago


Morgantown, West Virginia, United States TTEC Full time

About the Role

We're seeking a skilled Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients.

Key Responsibilities

  • Customer Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful information to customers.
  • Problem-Solving: Analyze customer issues and develop effective solutions to resolve problems and improve customer satisfaction.
  • Team Collaboration: Work closely with team members to share knowledge, best practices, and ideas to continuously improve customer experience.

Requirements

  • Customer Service Experience: 6 months or more of customer service experience in a call center or similar environment.
  • Education: High school diploma or equivalent.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  • Technical Skills: Proficiency in computer software and systems to access customer information and resolve issues.

What We Offer

  • Competitive Compensation: Base wage starting at $17 per hour, plus performance bonus opportunities.
  • Benefits Package: Comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
  • Professional Development: Opportunities for career growth and professional development to help you succeed in your role.

About TTEC

TTEC is a global company that delivers exceptional customer experiences for leading brands. We're committed to creating a diverse and inclusive workplace where employees feel valued, empowered, and supported to succeed.



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