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Field Service Representative

2 months ago


Morgantown, West Virginia, United States Vantage Surgical Solutions Full time

About Vantage Surgical Solutions

We are a leading cataract surgical services provider with 30 years of experience in delivering high-quality patient care to communities across the country.

Our Team

We are a team of compassionate and customer service-oriented professionals who enjoy a dynamic work environment, moderate to heavy travel, and the opportunity to work with diverse cases.

Benefits

We offer a range of benefits, including:

  • Independent work environment

  • Travel opportunities with company-provided resources

  • Diversity of work and training with experienced staff

  • Group medical, dental, and vision coverage

  • 401K plan after one year of service

  • Paid Time Off

  • Company-paid life insurance and long-term disability insurance

Job Duties and Responsibilities

As a Field Service Representative, you will be responsible for:

  • Delivering and setting up cataract equipment and supplies

  • Troubleshooting and operating equipment in surgery, requiring strong problem-solving skills and attention to detail

  • Providing Vantage services with excellence, ensuring high-quality patient care and customer satisfaction

  • Tracking and reporting surgical cases and supplies used, with a focus on accuracy and effective communication

  • Maintaining company resources and vehicles, with assistance from the Fleet Administrator

  • Learning, observing, and complying with sterility, facility, and OR protocols

  • Representing Vantage and serving as a customer service liaison, providing exceptional service to patients and healthcare professionals

  • Continuously learning, training, and improving throughout your career

Qualifications

We are seeking individuals with:

  • Accountability and commitment to delivering high-quality results

  • Flexibility and adaptability in a dynamic work environment

  • Strong team-oriented skills and ability to work independently

  • Excellent customer service skills and attention to detail

  • Basic computer skills and ability to learn new systems

  • A learners' mindset and ability to bring new ideas and adapt to changes

About the Role

This is an exciting opportunity to join a leading cataract surgical services provider and make a difference in the lives of others. If you are a motivated and detail-oriented individual with a passion for delivering high-quality patient care, we encourage you to apply.