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Field Service Representative
2 months ago
About Vantage Surgical Solutions
We are a leading cataract surgical services provider with 30 years of experience in delivering high-quality patient care to communities across the country.
Our Team
We are a team of compassionate and customer service-oriented professionals who enjoy a dynamic work environment, moderate to heavy travel, and the opportunity to work with diverse cases.
Benefits
We offer a range of benefits, including:
Independent work environment
Travel opportunities with company-provided resources
Diversity of work and training with experienced staff
Group medical, dental, and vision coverage
401K plan after one year of service
Paid Time Off
Company-paid life insurance and long-term disability insurance
Job Duties and Responsibilities
As a Field Service Representative, you will be responsible for:
Delivering and setting up cataract equipment and supplies
Troubleshooting and operating equipment in surgery, requiring strong problem-solving skills and attention to detail
Providing Vantage services with excellence, ensuring high-quality patient care and customer satisfaction
Tracking and reporting surgical cases and supplies used, with a focus on accuracy and effective communication
Maintaining company resources and vehicles, with assistance from the Fleet Administrator
Learning, observing, and complying with sterility, facility, and OR protocols
Representing Vantage and serving as a customer service liaison, providing exceptional service to patients and healthcare professionals
Continuously learning, training, and improving throughout your career
Qualifications
We are seeking individuals with:
Accountability and commitment to delivering high-quality results
Flexibility and adaptability in a dynamic work environment
Strong team-oriented skills and ability to work independently
Excellent customer service skills and attention to detail
Basic computer skills and ability to learn new systems
A learners' mindset and ability to bring new ideas and adapt to changes
About the Role
This is an exciting opportunity to join a leading cataract surgical services provider and make a difference in the lives of others. If you are a motivated and detail-oriented individual with a passion for delivering high-quality patient care, we encourage you to apply.