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CNC Field Service Technician

2 months ago

Ashland, Massachusetts, United States Makino Full time
Position Overview

The Field Service Engineer plays a crucial role within the Customer Support Division, tasked with the installation, upkeep, troubleshooting, and repair of Makino machinery at client sites. We are looking for professionals who prioritize customer satisfaction and possess exceptional service skills. Overtime is available after 8 hours, and a company vehicle is provided.

Key Responsibilities
  • Travel to client locations to install, troubleshoot, maintain, and repair machinery while offering technical expertise and support.
  • Leverage machine tool manuals, technical documentation, and both internal and external resources to investigate machine-related issues and identify solutions.
  • Maintain accurate records regarding machine problems, repairs, installations, and troubleshooting methods.
  • Develop and uphold a comprehensive understanding of the machine tool sector and the Makino product range.
  • Educate clients on the operational aspects of the machinery.
Required Qualifications
  • 3-5 years of experience in mechanical and electrical repair, maintenance, and programming with a CNC machine tool manufacturer or distributor.
  • Strong technical, communication, and presentation abilities.
  • Capability to read and interpret technical drawings and schematics.
  • Excellent analytical and problem-solving skills are essential.
  • Willingness to travel to client locations, including occasional overnight stays.
  • Possession of a valid Driver's License.
Company Commitment

We believe that the success of our company and our employees are intertwined, and we are dedicated to fostering a diverse team of innovative and self-reliant professionals.

Employee Benefits

Employees benefit from a stable work environment within a company that has a long-standing history of success and growth in the machine tool industry. Makino provides competitive compensation, comprehensive benefits including medical and dental coverage, fully company-paid long-term and short-term disability, a starting package of 3 weeks of vacation plus one week of personal time (unless otherwise dictated by state law), a bonus program, wellness initiatives, and continuous training opportunities.

Equal Opportunity Employer

Makino is proud to be an EEO/M/F/Disabled/Vets employer.