Duty Manager

3 weeks ago

Chicago, Illinois, United States Time Out Group Plc Full time
Job Title: Duty/Floor Manager - Time Out Market

Job Summary:

We are seeking a highly skilled and experienced Duty/Floor Manager to join our team at Time Out Market. As a key member of our operations team, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.

Key Responsibilities:

  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency.
  • Focus on succession management, training, and development of all Market employees.
  • Delegate responsibility to the management team as needed and enforce existing policies consistently.
  • Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the Market team.
  • Promote organization in industry, manufacturing, and/or trade associations.
  • Work closely with the General Manager, Public Relations, and Marketing teams on plans that result in optimum recognition and maximizing the number of covers for the Market.
  • Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping, and through the capital budgeting process alongside with the General Manager.
  • Process the weekly schedule and payroll for the hourly staff.
  • Conduct pre-shift meetings and assist team members with any inquiries.
  • Develop and implement operating standards, policies, and procedures to be followed by the management team.
  • Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
  • Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams.
  • Make decisions and take action based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations.
  • Interact with all department personnel, Market, and vendor staff as needed.
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team.
  • Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed.
  • Develop and implement cost-saving and profit-enhancement measures.
  • Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
  • Create and execute action plans for any areas that need improvement or are in critical situations.
  • Maximize restaurant profitability; monitor the use of controls to ensure they remain effective.
  • Monitor labor costs and monitor the restaurant's budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met.
  • Monitor guest satisfaction on all levels, including social media platforms.
  • Ensure health, safety, and sanitation requirements are in compliance with Department of Health, OSHA, and any city or state agencies and ensure all managers are aware of any changes in the law.
  • Participate in the development of annual budget for the entire restaurant; develop short and long-term financial operating plans.
  • Participate in community events and ensure corporate social responsibility goals of venue are met.
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
  • Open and/or close Market daily as scheduled following established standards and guidelines.
  • Follow up cash handling procedures.
  • Maintain confidentiality.
  • Assist Management as needed in any other task necessary to ensure successful operations of the Market.
  • Engage with guests at the Market to ensure guest satisfaction.

Requirements:

  • Minimum of two to three years of restaurant operations experience required.
  • Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction.
  • Proficient in Windows Microsoft Office, Mac OSX, POS system.
  • Strong problem-solving skills.
  • Ability to lead by example and act in a professional manner always.
  • Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public.
  • Ability to maintain a high level of confidentiality.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to demonstrate a positive attitude always; as well as, keep an open and objective view.
  • Ability to listen empathetically and be respectful always.
  • Ability to maintain personal integrity, composure, and stay focused.
  • Ability to work as a team, stay organized, handle various projects at one time, follow up, and make accurate decisions.
  • Ability to handle a fast-paced, busy, and somewhat stressful environment.
  • Ability to work under pressure and meet deadlines.
  • Must be able to push and lift up to 50lbs.

About Time Out Group Plc:

Time Out Group Plc is a dynamic and pioneering brand that brings our food and cultural experiences to life for our guests, readers, and clients. We are a global company with a presence in 333 cities and 59 countries, and we are committed to diversity and equal opportunity for all people.

About Our Culture:

We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are, as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

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