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Technical Support Specialist

2 months ago

Hamilton, Ohio, United States Russell Tobin Full time
Technical Support Coordinator Job Description

We are seeking a skilled Technical Support Coordinator to join our Store Systems Support team. As a Technical Support Coordinator, you will provide remote phone support and troubleshooting for store system issues.

Key Responsibilities:
  • Provide remote troubleshooting support for store system issues.
  • Assist with technical issues related to Microsoft Windows, PC hardware, and software applications.
  • Ensure high levels of empathy and excellent customer service during all interactions.
  • Complete a mandatory in-office training and transition period before working remotely.
Requirements:
  • Must be within an hour and a half driving distance from Mason, OH.
  • Minimum 10 Mbps download and 1 Mbps upload speed (Ethernet connection required).
  • Required for multi-factor authentication.
  • Mandatory in-office training and transition lasting up to three weeks.
  • Basic knowledge of Windows, PC hardware, and troubleshooting.
  • Preferred background in retail and strong interpersonal skills.
Benefits:
  • Comprehensive healthcare coverage (medical, dental, and vision plans).
  • Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
  • 401(k)-retirement savings.
  • Life & disability insurance.
  • Employee assistance program.
  • Legal support.
  • Auto, home insurance.
  • Pet insurance.
  • Employee discounts with preferred vendors.