IT Desktop Technician I

4 days ago


Hamilton, Ohio, United States UC Health Full time

UC Health Desktop Support Specialist Job Summary

UC Health is seeking a skilled Desktop Support Specialist to join our IT team. As a Desktop Support Specialist, you will be responsible for providing technical support for desktop and laptop computers, mobile devices, printers, and other peripherals. You will also be responsible for installing, testing, and deploying hardware and software, as well as monitoring and maintaining records regarding installation and maintenance of current hardware and software.

Key Responsibilities:

  • Provide technical support for desktop and laptop computers, mobile devices, printers, and other peripherals.
  • Install, test, and deploy hardware and software.
  • Monitor and maintain records regarding installation and maintenance of current hardware and software.
  • Interact with technicians and other IS&T support staff to identify system/network problems.
  • Utilize the Help Desk Call Ticketing system to gather, organize, and track information.

Requirements:
  • High School Diploma or GED.
  • Certificate: A+, MCP.
  • Preferred: 0-1 Years of IS&T experience.
  • Working experience with computers, software installation, and networking.
  • Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux.
  • Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com

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