Refugee Resettlement Program Coordinator
4 days ago
Job Title: Refugee Resettlement Program Coordinator
Job Type: Full-time
Location: San Antonio, TX
Job Category: Refugee Resettlement
Job DescriptionThe Refugee Resettlement Program Coordinator is responsible for coordinating staff and client activities within Refugee Client Services programming. This role requires the ability to work in a fast-paced environment and meet competing deadlines.
Key Responsibilities:
- Serve as the primary point of contact for direct service staff within Refugee Client Services.
- Assist Program Managers in monitoring service delivery and documentation of all Reception and Placement (R&P) services, Matching Grant (MG) services, Refugee Cash Assistance (RCA) services, and Refugee Medical Assistance (RMA) services.
- Coordinate workflow and workload assignments for all Case Managers and Case Aides, identifying opportunities for volunteer engagement or other support resources.
- Provide direct service support, referrals, and identify and develop resources necessary to ensure successful program performance.
- Maintain spreadsheets to track client information and program data.
- Write reports, conduct analysis of findings, and follow up on recommendations.
- Identify and implement actions to improve program procedures and efficiencies as necessary.
- Review program case files for accuracy and timely updates, ensuring they include all required documentation.
- Oversee data tracking and program evaluation tools.
- Maintain current and up-to-date knowledge of US Resettlement Program.
- Conduct hands-on training for staff in all aspects of program.
- Work closely with staff to address client needs.
- Submit a yearly program evaluation report to the Program Manager.
Qualifications:
- Bachelor's Degree in a relevant field or two years of additional experience in lieu of education.
- Two years of experience in direct service provision to refugees, asylees, or other vulnerable populations.
- Grant requirements may include fluency in one of the languages spoken by clients, including Spanish, Dari, Swahili, Pashto, Burmese, or Arabic.
- Hold a valid driver's license and have access to reliable, insured transportation.
- Proficient in Google Suite, Microsoft Office Suite, and the ability to learn and adapt to multiple databases.
Preferred Qualifications:
- Bachelor's Degree in a relevant field.
- Five years of experience in direct service provision to refugees, asylees, or other vulnerable populations.
- One year working with trauma-informed practices and case management.
Attributes:
- Demonstrate behavior that aligns with RAICES' mission, vision, and values.
- Ability to adapt to a fast-paced work environment and meet competing deadlines.
- Excellent cross-cultural communication skills with the ability to work in a multicultural setting with patience and compassion with diverse individuals.
- Able to establish and maintain professional boundaries with staff and clients.
Hybrid Work Plan:
Employees are expected to live within the assigned geographic location to commute to and from the office or assigned on-site location as business or client needs require.
All positions will require working remotely and in-office at the assigned work location.
Applicants must reside in the state of Texas.
Relocation assistance may be provided to candidates willing to relocate.
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