Information Technology Support Specialist

2 weeks ago

Tampa, Florida, United States AACSB International Full time
Job Overview

AACSB International stands as the premier authority in business education, dedicated to ensuring quality through accreditation, providing insightful intelligence, and fostering thought leadership. We serve over 1,800 member organizations and more than 1,000 accredited business schools across the globe, all while upholding our core values of quality, community, social responsibility, diversity, inclusion, and ethics.

As an IT Support Technician Tier 2, you will play a crucial role in the upkeep and management of our organization's information technology systems and networks. This position is integral to ensuring seamless operations and will report directly to the Director of Information Technology.

Key Responsibilities
  • Deliver technical support and training for systems and networks, serving as a vital link between end users and advanced support.
  • Oversee compliance with Service Level Agreements (SLAs) within the help desk.
  • Implement and enforce IT protocols across various departments and projects.
  • Act as an escalation point for the IT Support Coordinator.
  • Collaborate with junior team members to enhance departmental skills.
  • Monitor help desk satisfaction and devise improvement strategies as necessary.
  • Maintain tools for measuring staff satisfaction regarding IT support.
  • Install and configure software and hardware, monitor system performance, and troubleshoot issues effectively.
  • Create and maintain documentation for network topology and system architecture.
  • Manage and oversee the IT asset inventory.
  • Identify and implement innovative technologies to boost staff efficiency and productivity.
  • Maintain the Staff Software Self-Service Portal.
  • Administer SaaS licenses for the staff's portfolio of applications.
  • Participate in the creation and management of the IT budget.
  • Oversee office internet and related technology components.
  • Manage technology requirements for on-site events.
  • Supervise and manage audio-visual systems.
  • Adhere to and promote AACSB International's mission and values, continuously striving to enhance IT functions.
Qualifications
  • A minimum of five (5) years of relevant experience.
  • Fluency in the English language.
  • Proficiency in Microsoft 365, Mobile Device Management, Meraki Networking equipment, and Windows 11 operating system.
  • Experience in troubleshooting Teams Meeting Room equipment.
  • Knowledge in creating and maintaining network topology documentation.
  • Ability to mentor and coach the IT Support Coordinator.
  • Exceptional interpersonal and communication skills.
Preferred Qualifications
  • Comfortable working in a culturally diverse, global environment.
  • A Bachelor's degree in a related field from an accredited institution or equivalent relevant experience.
  • Five (5+) years of direct work experience in a similar role.
Why Choose AACSB?

We pride ourselves on fostering an inclusive work environment that encourages individual growth and development. Our employees value our competitive benefits, flexible work arrangements, and supportive colleagues.

Benefits

We offer a comprehensive benefits package, including generous vacation, sick leave, and holiday pay, health/dental/vision insurance, 403B retirement plan, short and long-term disability coverage, life insurance, wellness allowance, tuition reimbursement, and a hybrid work environment.

  • IT Systems Support Specialist

    1 week ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Desktop Computers, Desktop Operating Systems, TroubleshootingCertifications:Security+, CE - Sec+ CEExperience:3 + years of...

  • SharePoint Content Specialist

    1 week ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:End Users, Information Technology (IT), Microsoft SharePoint, SharePoint Development, Systems...

  • Technology Risk Management Specialist

    6 days ago

    Tampa, Florida, United States Hispanic Technology Executive Council Full time

    Job SummaryWe are seeking a highly skilled Technology Risk Management Specialist to join our team at the Hispanic Technology Executive Council. As a key member of our organization, you will play a critical role in identifying, assessing, and mitigating risks associated with our technology operations.Key ResponsibilitiesRisk Management: Develop and implement...

  • Multimedia Support Specialist

    2 weeks ago

    Tampa, Florida, United States Penbay Technology Group LLC Full time

    Join the PenBay Technology Group LLC as a full-time Multimedia Support Specialist. As a valued team member, we provide Paid Time Off (PTO), comprehensive health benefits, and a company-contributed 401K plan. This role requires a Top Secret clearance Job Overview: The Multimedia Support Specialist will be responsible for the operation and upkeep of all...

  • Network Engineer

    3 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Network Engineer - Cybersecurity Specialist to join our team at General Dynamics Information Technology. As a key member of our team, you will be responsible for designing and implementing secure network architectures, providing cybersecurity solutions, and ensuring the integrity of our clients' networks.Key...

  • Multilingual Social Media Expert

    6 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Spanish Language Specialist to join our team at General Dynamics Information Technology. As a Spanish Language Specialist, you will play a critical role in supporting our internet-based social media program in the Tampa, FL area.Key Responsibilities:Develop and maintain expertise with designated regional issues and...

  • Information Technology Educator

    3 days ago

    Tampa, Florida, United States Keiser University Full time

    About the Role:Keiser University is seeking a highly skilled and experienced Information Technology Instructor to join our team. As an Instructor, you will be responsible for delivering education services to students through:Course Planning and Development: Design and prepare course plans and materials that meet the needs of our students.Teaching and...

  • Information Technology Consultant

    1 week ago

    Tampa, Florida, United States Tech Talent Express Full time

    Job DescriptionOverview: Tech Talent Express is on the lookout for a dedicated IT Analyst to enhance our innovative technology solutions aimed at transforming customer service. This position presents an exceptional opportunity for professional growth within our expanding organization. In this role, you will collaborate closely with executive leadership,...

  • Senior Cybersecurity Firewall Administrator

    6 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a highly skilled Cybersecurity Firewall Specialist to join our team. As a Cybersecurity Firewall Specialist, you will be responsible for implementing and administering security operations, utilizing Cisco ASA Firewalls, Cisco Firepower/Secure Firewall Next-Gen Firewalls & Next-Gen IPS, and...

  • Guatemalan Linguist

    8 hours ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Guatemalan Linguist to join our team at General Dynamics Information Technology. As a key member of our team, you will play a critical role in supporting our social media program in Tampa, FL.Key ResponsibilitiesDevelop and maintain expertise with designated regional issues and draw upon publicly available online...

  • Operations Analyst

    6 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Operations Analyst to join our team at General Dynamics Information Technology. As an Operations Analyst, you will play a critical role in supporting our clients' mission-critical operations.Key ResponsibilitiesCompile and analyze data to inform decision-making regarding military strategy and operations.Develop and...

  • MISO Planner

    6 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job SummaryThe MISO Planner - Strategic Influence Specialist will play a critical role in developing and implementing behavioral influence strategies to support Military Information Support Operations (MISO) efforts. This position requires a strong understanding of MISO principles and the ability to coordinate with project leadership to develop effective...

  • Information Technology Educator

    4 days ago

    Tampa, Florida, United States Keiser University Full time

    Job Summary:Keiser University is seeking a qualified Information Technology Educator to join our team at our Tampa, Florida campus. As an Instructor, you will be responsible for delivering education services to students through a variety of activities.Key Responsibilities:Course Planning and Development: Prepare and deliver course plans and materials that...

  • Assistant Professor, Business Information Technology Specialist

    2 days ago

    Tampa, Florida, United States University of Tampa Full time

    Job SummaryWe are seeking a highly qualified Assistant Professor to join our Department of Information and Technology Management at the University of Tampa's Sykes College of Business. The successful candidate will be responsible for teaching courses in business analysis, publishing research in top-tier journals, and engaging in service and student...

  • Network Infrastructure Specialist

    6 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Senior Network Architect to join our team at General Dynamics Information Technology. As a key member of our network engineering team, you will be responsible for designing, implementing, and troubleshooting large-scale enterprise networks.Key Responsibilities:Design and architect Cisco ACI solutions based on...

  • Information Technology Educator

    6 days ago

    Tampa, Florida, United States Keiser University Full time

    Job Summary:Keiser University is seeking a qualified Information Technology Instructor to join our team. As an Instructor, you will be responsible for delivering education services to students through various means.Key Responsibilities:Course Planning and Development: Prepare and deliver course plans and materials that meet the needs of our...

  • Social Media/Behavioral Research Analyst

    1 day ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Behavioral Insights Specialist to join our team at General Dynamics Information Technology. As a key member of our organization, you will be responsible for providing expert-level support to our internet-based social media program.Key ResponsibilitiesConduct in-depth analyses of internet-based engagements to provide...

  • information technology manager

    2 months ago

    Tampa, Florida, United States tapwage Full time

    About UsWhen you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and...

  • Technology Support III

    2 months ago

    Tampa, Florida, United States JPMorganChase Full time

    Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement...

  • Chief Technology Engineer

    2 weeks ago

    Tampa, Florida, United States Hispanic Technology Executive Council Full time

    About the Company:The Hispanic Technology Executive Council is dedicated to advancing the representation of Hispanic professionals in technology and leadership roles. We strive to foster an inclusive environment that empowers individuals to excel in their careers and contribute to the growth of the technology sector.Position Overview:The Principal Engineer...