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Information Technology Consultant

2 months ago

Tampa, Florida, United States Tech Talent Express Full time
Job Description

Overview: Tech Talent Express is on the lookout for a dedicated IT Analyst to enhance our innovative technology solutions aimed at transforming customer service. This position presents an exceptional opportunity for professional growth within our expanding organization. In this role, you will collaborate closely with executive leadership, delivering vital insights and technical knowledge to support our mission of improving customer interactions and optimizing business operations through our advanced platform.

Key Responsibilities:
  • Technical Expertise: Leverage your extensive background in software development and IT analysis to provide support and solutions.
  • Utilize PostgreSQL and SQL for data extraction and analysis.
  • Diagnose and resolve technical challenges associated with our customer service offerings.
  • Engage with the software development lifecycle (SDLC) effectively.
  • Ensure the seamless functioning of our technology platform through proactive support.
  • Employ project management tools like JIRA to manage tasks and timelines efficiently.
Methodological Approach:
  • Standards and Processes: Exhibit comprehensive knowledge of IT standards, policies, and procedures.
  • Promote a culture of process improvement through your daily activities.
  • Possess a foundational understanding of project management methodologies and product knowledge.
Team Collaboration and Leadership:
  • Collaborative Environment: Commit to fostering a highly innovative and collaborative workplace.
  • Guide and mentor team members in the use of tools and technologies.
  • Embody and advocate for the company's mission, strategy, and values.
  • Encourage a sense of ownership and pride in delivering quality results.
Skills and Competencies:
  • Core Abilities:
    • Strong collaborator with the ability to engage with all organizational levels.
    • Influential communicator with a positive and confident demeanor.
    • Results-driven with a commitment to accountability.
    • Proficient in multitasking and prioritizing effectively.
    • Exceptional analytical and problem-solving capabilities.
    • Transparent communicator regarding challenges and successes.
    • Meticulous attention to detail.
    • Adaptable and willing to assist in various areas as needed.
  • Technical Skills:
    • Analyze and enhance business processes linked to IT and customer service.
    • Provide expert consultancy and recommendations for process improvements.
    • Set up and configure IT tools and frameworks.
    • Analyze data to derive insights for informed decision-making.
    • Demonstrate project management skills in planning and executing IT initiatives.
    • Conduct training sessions for team members on IT system maintenance.
    • Ensure thorough documentation and effective handover processes.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • 3-4 years of experience in IT support, Business Analysis, or System Administration.