Field Service Specialist

2 weeks ago

Los Angeles, California, United States Advanced Imaging Services, Inc. Full time
Job Title: Field Services Engineer

At Advanced Imaging Services, Inc., we are seeking a highly skilled Field Services Engineer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional technical support and ensuring the optimal functioning of our CT diagnostic imaging equipment.

Key Responsibilities:
  • Technical Account Management:
    • Perform regular preventative maintenance on designated CT imaging equipment to ensure optimal performance and minimize downtime.
    • Diagnose and repair complex technical issues, and conduct thorough system inspections to ensure equipment is functioning correctly.
    • Document parts and sub-components to facilitate alternative sourcing and improve service delivery.
    • Maintain accurate service logs and generate internal service reports to track performance and identify areas for improvement.
  • Customer Engagement:
    • Develop and maintain strong relationships with customers through regular communication and follow-up to ensure high levels of satisfaction.
    • Handle service delivery issues promptly and effectively, conducting root cause analysis to identify and resolve problems.
    • Collaborate with national and local teams to ensure seamless service delivery and meet customer needs.
  • Business Development:
    • Identify and engage in growth opportunities and sales initiatives, such as contract renewals and promotions.
    • Contribute to the development and implementation of AIS growth programs to drive business success.
Requirements:
  • Hands-on experience with Toshiba CT and other OEM CTs (preferred).
  • Proficiency in diagnosing and repairing CT diagnostic imaging equipment.
  • Strong analytical, technical, and communication skills.
  • Experience in managing customer concerns professionally.
  • Familiarity with Microsoft products and online applications.
  • Exceptional interpersonal and teamwork skills.
Travel & Other Requirements:
  • Travel: 30% - 60% including potential overnight and weekend trips.
  • 24x7 availability on phone or pager; rotating on-call duty.
  • Valid driver's license with a clean record.
  • Ability to carry/pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test/tool equipment.
  • Physical agility with frequent bends, stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work might be required.
  • Potential exposure to healthcare environment risks.

Employment Type: Full-time

Compensation: $60,000.00 to $110,000.00 per year

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