Customer Experience Specialist

6 days ago

Denver, Colorado, United States Comoto Full time
Job Description

About the Role:

We are seeking a highly motivated and experienced Retail Sales Leader to join our team as a Key Holder. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a strong sense of product knowledge, and assisting with store operations.

Key Responsibilities:

  • Provide every customer with a great experience by maintaining a strong sense of product knowledge and providing in-depth information on product features and benefits.
  • Assist with and be knowledgeable in all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.
  • Maintain store cleanliness, seasonal and fill-in merchandising, and displays.
  • Maintain an expert level of knowledge on RevZilla's product offerings by consistently seeking out training and sharing new trends and product knowledge with customers.

Our 5 Core Values:

Aim For The Podium:
  • Ensure the RevZilla brand is maintained through exceptional service and continued focus on improvement of the in-store customer experience.
  • Maintain store cleanliness, seasonal and fill-in merchandising, and displays.
  • Maintain an expert level of knowledge on RevZilla's product offerings by consistently seeking out training and sharing new trends and product knowledge with customers.
Take Risks; Wear a Helmet:
  • Improve the operational efficiency of RevZilla's retail operation by offering thoughts and ideas on how to consistently provide a better experience to the customer.
  • Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.
Share The Road:
  • We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members.
  • Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment.
  • Do the right thing, always. A friendly and upbeat personality is a must.
Keep It Real:
  • We see customers of varying degrees of riding experience every day, so you will explain the same principles over and over, day in and day out.
  • Creating memorable experiences for our customers starts with a team of passionate motorcycle enthusiasts who share the love of the thrill of the ride. This means you also ride, have a varied riding portfolio and will want to share your stories from the road, the track, or the dirt with our customers.
  • This position can be part-time or full-time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching. All employees receive a generous employee discount.
  • Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire.
Fuel Your Passion:
  • Work in an industry that you are passionate about.
  • We are a growing company, and we promote from within - career opportunities.
  • Exciting opportunities to represent RevZilla at special events -- International Motorcycle Show, motocross races, etc.
  • We have the best customers Riders are passionate, friendly, charitable, community-minded people, and we get to interact with them every day.

Qualifications:

  • 1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store.
  • 2 years + of sales or customer service experience.
  • A self-starter mentality that consistently delivers an outstanding, personalized retail experience.
  • An open mind, and is eager to learn and be a part of the riding community.
  • Experience with computers and POS systems.
  • Motorcycle riding, knowledge, or interest.

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