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Budtender - Customer Experience Specialist

2 months ago

Denver, Colorado, United States Verilife Full time
Job Summary

We are seeking a highly motivated and customer-focused Budtender to join our team at Verilife. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and promoting a positive, compliant work environment.

Key Responsibilities
  • Meet and exceed personal sales volume and key performance indicator (KPI) goals.
  • Assist in building a great company and business that disrupts the traditional retail model and embraces change.
  • Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
  • Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
  • Maintain up-to-date knowledge on products and industry knowledge, including cannabis laws and regulations.
  • Proactively answer customer questions and ensure knowledge of products and usage.
  • Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
  • Accountable for accurately utilizing Verilife's point of sale system.
  • Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
  • Execute Verilife's dispensary protocols, including safety protocols.
  • Complies with all security, safety, and legal requirements.
  • Must be able to accommodate flexible scheduling expectations, including weekend, evening, and holiday schedules.
  • Maintain a clean and organized point of sale area.
  • This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
  • Dependent upon the state and/or location, this position may be required to hold a current driver's license and maintain a good driving record.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Embodies the culture, values, and tenets of Verilife and full support of our purpose, goals, and key objectives.
Requirements
  • Minimum 21 years of age (or as required by state regulations)
  • A minimum of a High School diploma is required.
  • Minimum 2 years' experience with customer service in a fast-paced retail environment.
  • Strong analytical skills to assess data, facts, and figures.
  • Intermediate-level math skills.
  • Proven expertise and experience to accurately manage a register.
  • Exceptional customer service skills.
  • Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
  • Strong computer-based skills.
  • Dynamic interpersonal and communication skills.
  • Business-minded personality.
  • A highly self-motivated and ethical individual.
  • Valid driver's license and ability to successfully pass a Motor Vehicle Record background check (state specific).
Working Conditions
  • Requires weekend/holidays altering rotation according to business needs.
  • Requires overtime according to business needs.
  • Must remove all jewelry, including rings, brooches, watches, pins, earrings, necklaces, and visible piercings. In addition, false nails, nail polish, false eyelashes, and any other object that may possibly contaminate food is not allowed in the processing/production areas.
  • Requires work in varying temperature-controlled environments.
Physical Requirements

Standing, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.