Sales Consultant

1 week ago


Jersey City, New Jersey, United States Salutem Primum Inc. Full time
Job Summary

We are seeking a highly motivated and enthusiastic Sales Consultant to join our team at Salutem Primum Inc. As a Sales Consultant, you will be responsible for answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers' questions (via phone, social media platforms, live chat and/or email) while making their experience personable and memorable.

Key Responsibilities:

  • Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats, and emails).
  • Make outbound calls as needed on qualified leads and meet the quota as per target.
  • Complete outreach for new pool opening, returning customers from freeze, and qualified leads from marketing initiatives (Trade Shows, Social Media advertising, street markets, school presentations, etc...)
  • Be prepared through ongoing training, role-playing, and coaching to conduct a Consultative approach and conversations that will optimize revenue opportunities including new callers, multi-day enrollments, sibling/parent enrollments, and other incoming qualified leads.
  • Research and keep up to date with all required information on our product and school system using available resources, SOPs, and informative libraries.
  • Provide customers with product and service knowledge and accuracy.
  • Accurately create family and student accounts, maintain and update customer information into the systems.
  • Process payments, billing adjustments, changes, move-ups, orders, forms, and applications.
  • Master our central software (Jack Rabbit); paid training is provided.
  • Document all calls with specific and accurate notes and pertinent information, and complete call logs and reports as requested.
  • Adhere to the sales follow-up process on qualified leads as per consultative sales training.
  • Stay informed with current and upcoming product updates (software, program, classes, school locations, etc...)

Requirements:

  • Sales experience in a consultative sales environment
  • Fast-paced Call Center experience
  • High School education or equivalent
  • Successful completion of POS and scheduled training (JackRabbit, Freshdesk, Google Drive)
  • Ability to fluently speak English and Spanish; an additional language is a plus.

We provide all the software (Phone, account processing, ticket management tool, emails, online training libraries, etc...). We require a fully operational computer (laptop or tower) with a camera (working Sound and Video feed) and a headset. At Home live high-speed and sturdy internet is also required.



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